Right To Cancel

CANCELLING YOUR CONTRACT AND RETURNS

1. Cancelling before receiving a Confirmation Notice.

1.1. You may cancel your order for the Services at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by either sending an email to info [{a t}] scubaclick [{d o t}] com or a letter to 75 Kings Road West, Swanage, Dorset, BH19 1HJ, UK or cancel your order from within your ScubaClick.com account. Your cancellation notice must quote your name, address, the name or a description of the services and your order reference number.

1.2. The cancellation policy of the Operator shall apply, too. Your cancellation may be subject to cancellation fees.

2. Cancellation after receiving a Confirmation Notice.

2.1. You are entitled to cancel your Contract and obtain a refund within 14 working days from the date of the Confirmation Notice. This also applies, where appropriate and subject to clause 3, to items that are available to be downloaded. However, you will no longer have a right to cancel if, with your agreement, we have already commenced providing the Services to you before this period of time expires. We shall be deemed to have already commenced providing the Services, in circumstances where you have already downloaded products or materials that we made available to you, from the Website.

2.2. You may notify us of your wish to cancel by either sending us a cancellation notice to info [{a t}] scubaclick [{d o t}] com or a letter to 75 Kings Road West, Swanage, Dorset, BH19 1HJ, UK or cancel your order from within your ScubaClick.com account. Your cancellation notice must quote your name, address, the name or a description of the services and your order reference number.

2.3. Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.

2.4. So long as you have complied with your obligations under this clause, the Operator will refund the purchase price to you by crediting the payment card you used to purchase the Services.

2.5. The cancellation policy of the Operator shall apply, too. Your cancellation may be subject to cancellation fees.

3. Exception to the right to cancel

You will not have a right to cancel an order for any goods or services purchased from us, in the following situations:

3.1. If you expressly agree to us beginning to provide any services before the end of the cancellation period.

3.2. The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).

3.3. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.

4. Incorrectly priced or described services

4.1. Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those services to you.

4.2. If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.

4.3. If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.

4.4. If your order is cancelled or rejected and you have already paid for the Services, you will receive a full refund in accordance with clause 6.

5. Delivery by instalments

The Services may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Services in accordance with clause 6.

6. Processing refunds

We will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Services.